1. Overview
This Refund Policy explains when and how you can request a refund for Products purchased from WhatOption. It applies to all one-time purchases of digital courses, playbooks, templates, and prompt packs made through whatoption.com. This Policy forms part of our Terms of Service.
2. Nature of Digital Products
Because our Products are digital and delivered instantly upon purchase, they cannot be "returned" in the way a physical product can. Once a Product has been downloaded, accessed, or its content viewed, it is considered delivered and consumed.
3. Refund Eligibility Window
We offer a 7-day refund window from the date of purchase, provided the eligibility conditions below are met. Refund requests made after 7 days from the purchase date will not be accepted, except where required by applicable law.
4. Eligibility Conditions
To qualify for a refund within the 7-day window, all of the following must apply:
The request is submitted within 7 days of the original purchase date.
Downloadable file-based Products (playbooks, templates, prompt packs): less than 20% of the total content has been downloaded or accessed.
Course-based Products: less than 20% of total course content has been completed or viewed.
The purchase was not made using a coupon, bundle discount, or promotional offer explicitly marked as "final sale" or "non-refundable" at checkout.
Requests that do not meet these conditions may still be reviewed at our discretion on a case-by-case basis, particularly where a genuine technical issue prevented proper access to the Product.
5. Non-Refundable Items
The following are not eligible for a refund under any circumstance:
Products explicitly marked "final sale" or "non-refundable" at the time of purchase.
1:1 consulting, advisory, or fractional CTO engagements once the scheduled session has taken place.
Custom or bespoke work delivered specifically for you.
Purchases older than 7 days from the transaction date.
6. How to Request a Refund
Email hello@whatoption.com with your order number, the email address used at checkout, and the reason for your request. We aim to respond to all refund requests within 3 business days.
7. Refund Processing
Approved refunds are issued to the original payment method via Stripe within 5–10 business days of approval, depending on your bank or card issuer's processing times. We do not offer cash, bank transfer, or store-credit refunds unless explicitly agreed in writing.
8. Partial Refunds
For bundled Products or multi-part courses where only part of the content is at issue, we may, at our discretion, offer a partial refund proportional to the unused or inaccessible portion.
9. Duplicate or Erroneous Charges
If you were charged more than once for the same order, or believe a charge was made in error, contact us immediately with your payment confirmation. Verified duplicate or erroneous charges are refunded in full regardless of the 7-day window.
10. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that transaction. Material changes will be reflected by an updated "Last updated" date.
11. Contact
For any refund-related question, email hello@whatoption.com or call +91 9545161524.
